Delivery Policy

Effective date: January 1, 2026 This Delivery Policy explains how WorkNest digital services are activated and delivered after registration, payment, or approval. 1. Digital delivery WorkNest is delivered electronically. No physical shipment is required. Tenant access, administrator accounts, enabled modules, and digital workspaces are provisioned through the platform. 2. Tenant activation After registration and successful payment or approval, WorkNest creates or activates the tenant workspace, primary administrator, selected subscription package, enabled modules, and default configuration where applicable. 3. Activation timeline Most digital activations are processed automatically after payment confirmation. Some subscriptions, payment methods, enterprise agreements, compliance checks, or manual approvals may require additional processing time. 4. Administrator access The primary administrator receives or uses login credentials to access the workspace. The administrator is responsible for inviting users, configuring roles, branches, departments, shifts, policies, workflows, leave setup, payroll configuration, and other tenant settings. 5. Mobile access Mobile application access is available to eligible users after their accounts are created, active, and configured with the required tenant permissions and mobile authentication rules. 6. Subscription package delivery The available features depend on the selected package and enabled modules. Upgrades, downgrades, add-ons, and user-limit changes are applied according to billing and approval rules. 7. Payment confirmation Local and international payment providers may take different times to confirm payments. WorkNest activates paid services after receiving reliable payment status or after manual approval where enabled. 8. Implementation services If the customer purchased onboarding, training, configuration, data import, or custom implementation services, delivery timing will be agreed separately with the WorkNest or AstreCode team. 9. Failed or delayed delivery If activation fails due to payment provider issues, invalid registration data, technical issues, compliance checks, or customer-side missing information, WorkNest support will review the case and help complete activation. 10. Customer responsibilities Customers must provide accurate organization details, administrator email, contact information, billing data, package selection, and user counts. Incorrect data may delay activation. 11. Contact For delivery or activation questions, contact WorkNest through the Contact Us page.