Refund Policy

Effective date: January 1, 2026 This Refund Policy explains how WorkNest handles subscription refunds, cancellation requests, failed payments, and billing adjustments for SaaS services. 1. Subscription nature WorkNest is a digital SaaS service. Access is activated electronically after registration, payment confirmation, manual approval, or according to the agreed onboarding process. 2. Refund eligibility Refund requests may be reviewed when a customer was charged incorrectly, paid duplicate invoices, selected the wrong package by mistake and has not used the service materially, or could not access the service due to a confirmed WorkNest platform issue that was not resolved within a reasonable time. 3. Non-refundable cases Refunds are generally not available for completed billing periods, active usage by administrators or employees, configuration work already delivered, consumed user seats, third-party charges, taxes, payment gateway fees where not refundable, custom implementation work, training, support packages, or violations of the Terms & Conditions. 4. Trial and onboarding periods If a package includes a trial or onboarding period, the applicable terms shown during registration or in the customer agreement control whether payment is refundable after the period ends. 5. Cancellation Customers may request cancellation according to their billing cycle and agreement. Cancellation stops future renewal where technically and commercially applicable. It does not automatically refund previous charges. 6. Billing cycles Monthly, quarterly, semi-annual, and annual subscriptions may have different refund and cancellation treatment. Annual or discounted prepaid subscriptions may be non-refundable unless required by law or agreed in writing. 7. Additional users and upgrades Charges for additional users, package upgrades, extra modules, or usage-based services are reviewed based on activation date, usage, and billing terms. 8. How to request a refund Customers should contact WorkNest support and include tenant name, administrator email, invoice or payment reference, requested amount, reason, and supporting details. WorkNest may request additional information before deciding. 9. Review timeline Refund reviews normally start after receiving complete information. Payment provider processing times may vary after approval. 10. Payment provider rules Refunds are processed through the original payment provider where possible. Fawaterak, PayPal, card networks, banks, and other providers may apply their own restrictions, fees, timelines, account limitations, or compliance reviews. 11. Abuse prevention WorkNest may reject refund requests that appear abusive, fraudulent, inconsistent with account activity, or contrary to the subscription agreement. 12. Contact For refund questions, contact WorkNest through the Contact Us page.